TERMS AND CONDITION

BLUE SHARK POLICIES Hits: 2443

 

BLUE SHARK TERMS AND CONDITION

Last updated October 24, 2019

Thank you for choosing to be part of our community at Blue Shark d.o.o., doing business as Blue Shark Boat Tours & Transfers (“Blue Shark Boat Tours & Transfers”, “we”, “us”, or “our”). We are committed to giving you personal information about our booking terms and condition, our general web site terms and conditions, and web site copyright . If you have any questions or concerns about our policy, or our practices with regards to our booking terms and condition or general web site terms and condition or web site copyright, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

General terms and condition for Blue Shark Boat & Transfers company website:

Using these consistency conditions, we determine the the ordering, payment, delivery and product complaints which are offered on this site. Our web page can be used for your private purposes free of charge for the use, according to the following terms and conditions.

Photo policy

Photography for personal enjoyment is encouraged on all our tours. We know you’ll have a pleasant experience you want to capture. We do have a few guidelines we ask all our visitors to follow for the enjoyment of everyone on our tours.

Please do share your photos with us – they always make us smile! Just tag #bluesharktour, and we’ll find it.

Ordering

Payment

We offer various payment methods

Cancellation

Cancellation fee penalty

Cancellation and refunds for sea transfer

When customers using our Sea transfer service in case of cancellation, as the service is arranged directly through the invoice or telephone, or other means of remote communication, the customers in the event of cancellation submit 100% of the price.

Cancellation and refunds for land transfer

In the event of cancellation, we will refund any payment made to the Agency (in case of any cancellation fee, if applicable) within 14 days of our receipt of your written cancellation request. The cancellation fee will be calculated as follows:

Refunds, terms of return and complaint

Insurance

Exclusions

Conditions of delivery

Travel documents

Customer complaint notice

Based on Art. 10, Consumer Protection Law (No. 41/14, 110/15) and Art. 6. The Law on Provision of Tourism Services (Art.No. 130/17) we inform the consumers that the quality complaint about each service performed can be made directly on the premises of the company BLUE SHARK d.o.o. or delivered in writing to the following address: Plitvička 2/A, Split or to an email address: This email address is being protected from spambots. You need JavaScript enabled to view it. BLUE SHARK d.o.o. undertakes to acknowledge receipt of the objection in writing in the same way as it has received the objection in question without delay. The answer to your complaint will be delivered in writing no later than 15 days after the receipt of the complaint. Please provide your name and last name and address so that we can provide you with a written response to your complaint within the deadline and thus improve the quality and your satisfaction, on our BLUE SHARK d.o.o. e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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