BLUE SHARK WEBSITE POLICIES

 

BLUE SHARK TERMS AND CONDITION

Last updated October 24, 2019

Thank you for choosing to be part of our community at Blue Shark d.o.o., doing business as Blue Shark Boat Tours & Transfers (“Blue Shark Boat Tours & Transfers”, “we”, “us”, or “our”). We are committed to giving you personal information about our booking terms and condition, our general web site terms and conditions, and web site copyright . If you have any questions or concerns about our policy, or our practices with regards to our booking terms and condition or general web site terms and condition or web site copyright, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

General terms and condition for Blue Shark Boat & Transfers company website:

Using these consistency conditions, we determine the the ordering, payment, delivery and product complaints which are offered on this site. Our web page can be used for your private purposes free of charge for the use, according to the following terms and conditions.

Photo policy

Photography for personal enjoyment is encouraged on all our tours. We know you’ll have a pleasant experience you want to capture. We do have a few guidelines we ask all our visitors to follow for the enjoyment of everyone on our tours.

• By entering Blue Shark Boat Tours & Transfers you consent to interviews, photography, video and audio recordings to be used for webcasts, promotional purposes, advertising or any other purposes

• By entering Blue Shark Boat Tours & Transfers, you renounce all rights you may have to any claims for payment in connection with any exhibition, streaming and webcasting. You also give up any right to inspect or approve any photograph, video or audio recording taken by Blue Shark Boat Tours & Transfers 

• Images are strictly prohibited from being reproduced, copied, or altered in any way other than by Blue Shark Boat Tours & Transfers and its official representatives

• Blue Shark Boat Tours & Transfers are not obligated to remove your voice or likeness from any interview, photography, audio and video recording, to be used for news, webcasts, promotional purposes, advertising, inclusion on web sites, or any other purpose, but will consider removing any photographs or recordings at the written request of the individual

Please do share your photos with us – they always make us smile! Just tag #bluesharktour, and we’ll find it.

Ordering

• The client may make a reservation for any service offered on the web page www.bluesharks.tours by our online booking system, by email on booking form for sea and land transfer, telephone, fax or other means of remote communication, or with other authorised agents.

Payment

• All payments will be effected in Euros. When charging your credit card or PayPal, the same amount is converted into your local currency according to the exchange rate. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our web site.

We offer various payment methods

• by wire transfer and major credit and debit cards, through our web site booking system, or on selling points.

• by PayPal, through our web site booking system, or on selling points.

• by cash on our selling points.

Cancellation

• The payment you pay upon reservation is fully refunded upon your cancellation only if the cancellation takes place up until 30 days before the day of the trip otherwise we retain a certain amount as a cancellation fee penalty

Cancellation fee penalty

• 24 hours before the departure Blue Shark Boat Tours & Transfers tours retains 100% of the paid amount

Cancellation and refunds for sea transfer

When customers using our Sea transfer service in case of cancellation, as the service is arranged directly through the invoice or telephone, or other means of remote communication, the customers in the event of cancellation submit 100% of the price.

Cancellation and refunds for land transfer

In the event of cancellation, we will refund any payment made to the Agency (in case of any cancellation fee, if applicable) within 14 days of our receipt of your written cancellation request. The cancellation fee will be calculated as follows:

• 24 hours before the departure Blue Shark Boat Tours & Transfers tours retains 100% of the paid amount

Refunds, terms of return and complaint

• If the trip is not feasible on the day that your reservation is valid due to factors such as unfavourable weather conditions, engine breakdowns, etc. we do a complete refund. The evaluation of the feasibility of the trip and the final decision is done by the captain 

• In case of complete failure to provide the service, for any reason whatsoever, the customer shall be reimbursed for the full amount which has been paid in advance for the service in question

Insurance

• For the entire duration of the trip, insurance is valid for the consequences of accidents and injuries, excluding any harm or damage caused by the consummation of food and beverages that are not included in the price of the trip

Exclusions

• A guest is familiar with everything that the itinerary and the price include and exclude which is noticeable on our web page www.blueshark.tours

Conditions of delivery

• We deliver the service which is agreed upon in advance, on the day for which the reservation is valid, for which the payment has been received in advance.

Travel documents

• Blue Shark Boat Tours & Transfers send an invoice to the client by e-mail upon receipt of booking or after purchasing services online. The client is required to show received vouchers in the printout or electronic form before using reserved service.

• While buying on the points of sale, the client is obligated to take a bill that serves as a credible document for the tour.

Customer complaint notice

Based on Art. 10, Consumer Protection Law (No. 41/14, 110/15) and Art. 6. The Law on Provision of Tourism Services (Art.No. 130/17) we inform the consumers that the quality complaint about each service performed can be made directly on the premises of the company BLUE SHARK d.o.o. or delivered in writing to the following address: Plitvička 2/A, Split or to an email address: This email address is being protected from spambots. You need JavaScript enabled to view it. BLUE SHARK d.o.o. undertakes to acknowledge receipt of the objection in writing in the same way as it has received the objection in question without delay. The answer to your complaint will be delivered in writing no later than 15 days after the receipt of the complaint. Please provide your name and last name and address so that we can provide you with a written response to your complaint within the deadline and thus improve the quality and your satisfaction, on our BLUE SHARK d.o.o. e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

BLUE SHARK PRIVACY POLICY

Last updated October 24, 2019

Thank you for choosing to be part of our community at Blue Shark d.o.o., doing business as Blue Shark Boat Tours & Transfers (“Blue Shark Boat Tours & Transfers”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

When you visit our website http://blueshark.tours/, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as http://blueshark.tours/), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy:

1. Who We Are
2. Collection of your personal data
3. How we use your personal data
4. With whom we share your personal data
5. How long will we retain your personal data
6. Cookies and other web technologies
7. Your rights
8. How we protect your personal data
9. External Links
10. Changes to Our Privacy Policy
11. How you can contact us
12. Our processing partners

Who we are

Blue Shark d.o.o. is a company with offices located at. Plitvička 2/A, Split, 21000 - Dalmatia County , Croatia. We operates a service that enables users to research, find and book travel experiences Dalmatia County.

 

Collection of your personal data

In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services, for example by using cookies on this website.

The personal data we collect about you may include but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, reservation details and other information you may provide about yourself to our site, your IP address and web browser software.

You can choose not to provide personal data to us, but in general, some personal data about you is required in order for you to receive relevant offerings from us, and to enjoy benefits of being a registered member.

Information that you provide to us: We receive and store any personal data you enter on our websites or give us in any other way, including your contributions. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address (partial or whole), email address, phone number, credit card details and other personally identifying information. If you do not provide personal data when purchasing one of our supplier’s products or services, we cannot confirm your purchase or facilitate your booking. In some instances, we may also ask for travel documentation, such as passports, demographic data, including your country of residence, gender, age, travel habits, etc.

Information about others: You may have the opportunity to provide contact and travel-related information for other people through our websites. If you “Refer a Friend” or if you purchase products or services for someone else through Blue Shark Boat Tours & Transfers , you will need to submit that individual’s personal data. You must obtain the consent of other individuals prior to providing us with their personal data.

Information from Other Sources: As another example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your user name and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.

Automatic Information: We automatically collect certain information from your computer or mobile device when you visit http://blueshark.tours, we collect your IP address, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made.

How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to offer our services to you, to manage your registration and account, including your access to and use of our website and to publish your reviews, ratings and photos, communicate with you about your account or use of our site and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract we are about to enter into or have entered into with you.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. With your consent.
4. Where we need to comply with a legal or regulatory obligation.

Marketing

We may send to you marketing emails with information about Blue Shark Boat Tours & Transfers deals, destination, and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative.

You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future email marketing communications from Blue Shark Boat Tours & Transfers , you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send.

Please note that, even if you opt out of receiving future marketing communications from Blue Shark Boat Tours & Transfers , we will continue to send to you emails regarding your purchases and bookings, and regarding administrative and service-related information such as changes to our terms, conditions and policies. We reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to Blue Shark Boat Tours & Transfers account, without offering you the opportunity to opt out of receiving them.

With whom we share your personal data

We may store the contributions and submissions you make to Blue Shark Boat Tours & Transfers , including but not limited to your reviews, photos, public profile and ratings (your “Content”), publicly display your Content on our websites and use it for promotional purposes. Note that if you include personal data in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Blue Shark Boat Tours & Transfers may share your personal data with other parties, including other group companies and third parties, such as service providers who work on behalf of us. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.

Social Media Services If you connect to http://blueshark.tours, using Facebook, we may show you reviews, photos, and tours that your Facebook friends have posted, shared, saved or purchased on as Blue Shark Boat Tours & Transfers . Note that, if you have Facebook friends who are using as Blue Shark Boat Tours & Transfers , they may also share personal data about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings. You can also choose to access third-party social media websites and services through as Blue Shark Boat Tours & Transfers (such as Facebook and Twitter). When you do so, you are sharing personal data with those sites, and the personal data you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.

Third Party Vendors We also share your personal data with third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect personal data on our behalf, including, for example, as necessary to operate features of our websites or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect personal data only as needed to perform their functions and are not permitted to share or use personal data for any other purpose. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website.

Referring Websites If you were referred to as Blue Shark Boat Tours & Transfers from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and travel preferences, about you with that referring website. We have not placed limitations on the referring websites’ use of personal data and we encourage you to review the privacy policies of any website that referred you to as Blue Shark Boat Tours & Transfers .

We may also share or disclose personal data if we believe, at our sole discretion, this to be necessary:

to comply with legitimate and enforceable subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;

to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of as Blue Shark Boat Tours & Transfers , our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers;

following a corporate transaction, such as a divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy;

with law enforcement agencies and other governmental bodies (if we are legally obliged to do so).

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.

How long will we retain your personal data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Cookies and other web technologies

We collect personal data via cookies and similar technologies. “Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes.

You will also find more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them on www.allaboutcookies.org and http://www.youronlinechoices.com/.

Your rights

You can check, supplement and update the information you have provided to us, or you can choose to close your account at any time, in each case by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you decide to close your account, we will deactivate it, and delete your profile information and your reviews from view. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to log in, access your personal information. You can, however, open a new account at any time.

You can change your marketing preferences at any time.

We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on as Blue Shark Boat Tours & Transfers , you will be able to add, delete, or modify that information at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.

In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within one month, but have the right to extend this period with two months.

In accordance with applicable law, you may have the following rights with regard to your personal data:

The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

The right to request to correct your data if they are inaccurate. You may also supplement any incomplete data we have, taking into account the purposes of the processing.

The right to request deletion of your personal data if:

• your personal data is no longer necessary for the purposes for which we collected or processed them; or
• you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
• you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
• your personal data is unlawfully processed; or
• your personal data has to be deleted for compliance with a legal obligation.

The right to object to the processing of your personal data. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.

The right to restrict the processing of personal data, if:

• the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
• the processing is unlawful and you oppose the deletion of your personal data and requests restriction; or
• we no longer need your personal data for the purposes of the processing, but your personal data is required by you for legal claims; or
• you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

The right to data portability. You may request us to receive the personal data that concern you. You may also request us to send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided to us, the processing is based on consent or necessary for the performance of a contract between you and us, and the processing is done by automated means.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

How we protect your personal data

We seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your personal data in secure operating environments that are not accessible to the general public.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. Blue Shark Boat Tours & Transfers will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Blue Shark Boat Tours & Transfers and let you know what steps can be taken and have been taken to help rectify the problem.

External Links

Our site may include links to third-party sites. If you access other sites from the links provided on our site, the operators of these sites may be able to collect or share information about you. This information will be used in accordance with their privacy policy, which may be different from our Privacy Policy. We do not control these third-party websites and recommend that you review the privacy policies posted on these third-party websites in order to fully understand their procedures for the collection, use, and disclosure of personal data.

Changes to Our Privacy Policy

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised.

We reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend stated on this Privacy Policy and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version.

How you can contact us

If you have any questions or complaints about the processing of your personal data by us, please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. You also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

Our full details are:

BLUE SHARK d.o.o.

MBS 060371068

Plitvička 2/A, Split,
21000 - Dalmatia County , Croatia
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +385 912345995

If you contact us by phone, the conversations may be recorded. You will be notified of these recordings at the beginning of the call. We use these recordings to improve the quality or compliance of our customer service, to verify the accuracy of the information you provide, to ensure prevention of fraud and to train our teams. We keep these recordings for as long as necessary and then erase them. Your personal data collected during a call is processed in accordance with the provisions of this Privacy Policy.

Our processing partners:

• Crobit ltd, London, UK – web hosting company hosting our website
  
  Color Blossom Directory.com

 

Data Protection Authority website
http://www.azop.hr/

Data Protection Authority email
This email address is being protected from spambots. You need JavaScript enabled to view it.