TERMS AND CONDITION

 

TERMS AND CONDITION

Last updated October 24, 2019

Thank you for choosing to be part of our community at Blue Shark d.o.o., doing business as Blue Shark Boat Tours & Transfers (“Blue Shark Boat Tours & Transfers”, “we”, “us”, or “our”). We are committed to giving you personal information about our booking terms and condition, our general web site terms and conditions, and web site copyright . If you have any questions or concerns about our policy, or our practices with regards to our booking terms and condition or general web site terms and condition or web site copyright, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

General terms and condition for Blue Shark Boat & Transfers company website:

Using these consistency conditions, we determine the the ordering, payment, delivery and product complaints which are offered on this site. Our web page can be used for your private purposes free of charge for the use, according to the following terms and conditions.

Photo policy

Photography for personal enjoyment is encouraged on all our tours. We know you’ll have a pleasant experience you want to capture. We do have a few guidelines we ask all our visitors to follow for the enjoyment of everyone on our tours.

  • By entering Blue Shark Boat Tours & Transfers you consent to interviews, photography, video and audio recordings to be used for webcasts, promotional purposes, advertising or any other purposes

  • By entering Blue Shark Boat Tours & Transfers, you renounce all rights you may have to any claims for payment in connection with any exhibition, streaming and webcasting. You also give up any right to inspect or approve any photograph, video or audio recording taken by Blue Shark Boat Tours & Transfers 

  • Images are strictly prohibited from being reproduced, copied, or altered in any way other than by Blue Shark Boat Tours & Transfers and its official representatives

  • Blue Shark Boat Tours & Transfers are not obligated to remove your voice or likeness from any interview, photography, audio and video recording, to be used for news, webcasts, promotional purposes, advertising, inclusion on web sites, or any other purpose, but will consider removing any photographs or recordings at the written request of the individual

Please do share your photos with us – they always make us smile! Just tag #bluesharktour, and we’ll find it.

Ordering

  • The client may make a reservation for any service offered on the web page www.bluesharks.tours by our online booking system, by email on booking form for sea and land transfer, telephone, fax or other means of remote communication, or with other authorised agents.

Payment

  • All payments will be effected in Euros. When charging your credit card or PayPal, the same amount is converted into your local currency according to the exchange rate. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our web site.

We offer various payment methods

  • by wire transfer and major credit and debit cards, through our web site booking system, or on selling points.

  • by PayPal, through our web site booking system, or on selling points.

  • by cash on our selling points.

Cancellation

  • The payment you pay upon reservation is fully refunded upon your cancellation only if the cancellation takes place up until 30 days before the day of the trip otherwise we retain a certain amount as a cancellation fee penalty

Cancellation fee penalty

  • 24 hours before the departure Blue Shark Boat Tours & Transfers tours retains 100% of the paid amount

Cancellation and refunds for sea transfer

When customers using our Sea transfer service in case of cancellation, as the service is arranged directly through the invoice or telephone, or other means of remote communication, the customers in the event of cancellation submit 100% of the price.

Cancellation and refunds for land transfer

In the event of cancellation, we will refund any payment made to the Agency (in case of any cancellation fee, if applicable) within 14 days of our receipt of your written cancellation request. The cancellation fee will be calculated as follows:

  • 24 hours before the departure Blue Shark Boat Tours & Transfers tours retains 100% of the paid amount

Refunds, terms of return and complaint

  • If the trip is not feasible on the day that your reservation is valid due to factors such as unfavourable weather conditions, engine breakdowns, etc. we do a complete refund. The evaluation of the feasibility of the trip and the final decision is done by the captain 

  • In case of complete failure to provide the service, for any reason whatsoever, the customer shall be reimbursed for the full amount which has been paid in advance for the service in question

Insurance

  • For the entire duration of the trip, insurance is valid for the consequences of accidents and injuries, excluding any harm or damage caused by the consummation of food and beverages that are not included in the price of the trip

Exclusions

  • A guest is familiar with everything that the itinerary and the price include and exclude which is noticeable on our web page www.blueshark.tours

Conditions of delivery

  • We deliver the service which is agreed upon in advance, on the day for which the reservation is valid, for which the payment has been received in advance.

Travel documents

  • Blue Shark Boat Tours & Transfers send an invoice to the client by e-mail upon receipt of booking or after purchasing services online. The client is required to show received vouchers in the printout or electronic form before using reserved service.

  • While buying on the points of sale, the client is obligated to take a bill that serves as a credible document for the tour.

Customer complaint notice

Based on Art. 10, Consumer Protection Law (No. 41/14, 110/15) and Art. 6. The Law on Provision of Tourism Services (Art.No. 130/17) we inform the consumers that the quality complaint about each service performed can be made directly on the premises of the company BLUE SHARK d.o.o. or delivered in writing to the following address: Plitvička 2/A, Split or to an email address: This email address is being protected from spambots. You need JavaScript enabled to view it. BLUE SHARK d.o.o. undertakes to acknowledge receipt of the objection in writing in the same way as it has received the objection in question without delay. The answer to your complaint will be delivered in writing no later than 15 days after the receipt of the complaint. Please provide your name and last name and address so that we can provide you with a written response to your complaint within the deadline and thus improve the quality and your satisfaction, on our BLUE SHARK d.o.o. e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 


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